A web-based decision support system for the evaluation and strategic planning using ISO 9000 factors in higher education

Abstract

ISO 9000 standard which is playing a significant role in higher education is originally began for universities and institutes in the training international standard. Evaluating and planning strategies have the key roles in a university for the development of educational management. Webbased Decision Support System (DSS) can be used as an evaluation tool as well as a strategic planning tool for schools / universities. Currently, there are few studies in DSS using a domain of ISO 9000 in a traditional education. Compared with some algorithms of DSS, Analytic Hierarchy Process (AHP) is a good candidate to solve problems in planning strategies in a university management. Based on AHP model, this study focuses on using ISO 9000 factors of higher education in order to build Web-based DSS application applied in a university in Vietnam. The Web-based DSS application helps educational leaders make better decision for an evaluation and a strategic planning in educational management. For the system implementation, Web-based DSS application was developed for a case study of Vietnam National University Hanoi.